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Research & Insights

What gets measured, get done.

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Macro/Market Study

October 7, 2025

Annual Report 2024

The Global Economics of Disability Report: 2024 SEPTEMBER 20, 2024 Table of Contents Executive...

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Manager and employee visibly upset.

Macro/Market Study

October 27, 2025

Neurodivergence at Work – September 2025

A current focus within many HR and accessibility offices is neurodiversity – a nonmedical...

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a group of people sitting at a table

Customer

October 24, 2025

Functional Disability vs Identification

In 2023 Statistics Canada released results from the 2022 Canadian Survey on Disability (CSD).3...

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Casually dressed workers in a busy open plan office. Business people working at a modern office.

Macro/Market Study

October 27, 2025

Employee Turnover

A significant internal obstacle to internal accessibility – that for employees – is understanding...

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Executive team meeting at a table.

Macro/Market Study

October 27, 2025

PWD and AT – Channel Preference – September 2025

There is often an assumption that the shopping preferences and behaviors of Persons with...

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Manager and employee visibly upset.

Employee

April 22, 2024

Manager Representation Effects

A Key Driver of PWD Employee Engagement In part due to regulation, there is...

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Employee

April 22, 2024

Workplace Attitudes and Disability

Perceived Attitudes of Colleagues Determine Openness Consistent across Return on Disability Group (RoDG) studies...

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A mom-to-be using her wheelchair, shops with her partner.

Customer

April 22, 2024

Retail Channel Preferences of People with Disabilities

Preferences for Digital Experience A significant shift in retail, amplified by the Covid-19 Pandemic,...

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Casually dressed workers in a busy open plan office. Business people working at a modern office.

Employee

April 17, 2024

Employment of Persons with Disabilities in Small and Medium-sized Enterprises

Executive Summary At the request of Employment and Social Development Canada (ESDC), The Return...

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Graphic of an arrow meandering up and to the right, surrounded by stick people.

Macro/Market Study

December 5, 2023

Statistics Canada Releases 2022 Canadian Survey on Disability Results

[ Changes to Disability Demographics[1] Disability “Rates” are Increasing On December 1, 2023, Statistics...

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a person in a wheelchair talking to a person

Employee

August 11, 2023

Hiring PWD: Pipelines and Career Wants

In the past decade there have increased attempts to deliberately hire People with Disabilities (PWD) as part of public and private workforces.

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a person in a grocery store pointing at something

Customer

August 23, 2023

Customer Service in Retail: Defining the PWD Experience

Over the past 15 years, PWD have consistently told RoDG analysts that the single greatest determinant of their consumer experience is not physical accessibility solutions such as automated doors, but routine interactions with store or branch staff.

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a person in a motorized scooter in a grocery store

Customer

August 22, 2023

Barriers for In-Person Retail: Getting past the entrance

There is perhaps no better-known set of accessibility features than the automated door and the ramp – both intended to ease the passage of especially those who mobility devices into a store, bank, or other retail location.

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