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Customer

a group of people sitting at a table

Customer

October 24, 2025

Functional Disability vs Identification

In 2023 Statistics Canada released results from the 2022 Canadian Survey on Disability (CSD).3...

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A mom-to-be using her wheelchair, shops with her partner.

Customer

April 22, 2024

Retail Channel Preferences of People with Disabilities

Preferences for Digital Experience A significant shift in retail, amplified by the Covid-19 Pandemic,...

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a group of people sitting at a table

Customer

August 25, 2023

Demographics of Cognitive Disability: Identity and functionality

As a market, disability consists of two elements: self-identity and functionality.

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a person in a grocery store pointing at something

Customer

August 23, 2023

Customer Service in Retail: Defining the PWD Experience

Over the past 15 years, PWD have consistently told RoDG analysts that the single greatest determinant of their consumer experience is not physical accessibility solutions such as automated doors, but routine interactions with store or branch staff.

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a person in a motorized scooter in a grocery store

Customer

August 22, 2023

Barriers for In-Person Retail: Getting past the entrance

There is perhaps no better-known set of accessibility features than the automated door and the ramp – both intended to ease the passage of especially those who mobility devices into a store, bank, or other retail location.

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Return on Disability

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1 (647) 400-4706

jenn@rod-group.com